Editorial policy
How we write and check the content IPTV Help publishes itself, how we fix mistakes, and how we label anything written by AI.
This policy covers our own content: guides, device and app pages, and provider facts in the directory. Forum posts and reviews are written by members and follow the community guidelines. Rankings are calculated, not written; see the methodology.
Who writes guides
Guides are published by the IPTV Help editorial team, and each one shows the date it was last checked. Some guides are drafted with AI assistance; those say so visibly at the top of the page (see How we use AI). We don’t publish guides under invented names, and we don’t publish text supplied by IPTV providers.
How guides are checked
- Tested only when true. A guide says “Tested on” a device or app version only when someone actually followed the steps on it. Otherwise it says which devices and versions it applies to.
- Regular review. Each guide is re-checked by a person at least every 180 days, and the “last checked” date is updated only when that happens.
- Reader feedback. Every guide links to the forum and to our contact page, so readers can tell us when a step didn’t work. When several readers report the same problem, we re-check the guide and update its “last checked” date only once it has been fixed.
- Neutral and factual. We avoid claims we can’t back up, such as “guaranteed”, “zero buffering” or “100% legal”. Prices are given in Canadian dollars, and we record when they were last checked.
- Not legal advice. Guides are general information. We don’t assess whether any IPTV service is licensed or legal to use in Canada.
Independence
Providers can’t pay for, write, edit or approve our guides, and we don’t publish paid guides. The site owner also operates an IPTV service; guides don’t recommend that service, and where it is mentioned at all it is labelled as the site owner’s own service. See our ownership disclosure.
Provider facts
Facts about providers in our directory, such as website address, listed prices or whether a free trial is offered, are entered by staff from the provider’s own public information, and we record when each one was last checked. They describe what the provider says, not a recommendation.
How we use AI
AI is used only in clearly defined places, and under these rules:
- Always labelled. Any AI-generated text shown in public, such as a summary of member reviews, is clearly labelled as AI-generated.
- Never disguised as a person. Automated systems never post as, or pretend to be, members. They don’t write reviews, give ratings or vote.
- Never in the score. AI summaries are not an input to the IPTV Help Score. The system that calculates scores is plain arithmetic with no AI.
- People decide removals. AI can help flag content for a moderator, but only people remove content.
- AI-assisted guides are labelled and sourced. When AI helps draft a guide, the guide says so at the top, lists the sources its facts come from, and every factual claim is checked against those sources before it is published. Such guides give general steps; they never say “tested on” a device unless someone actually followed the steps on it.
Corrections
If you spot a mistake in a guide or in a provider’s facts, email help@supportiptv.ca with the page address and what is wrong. A source, such as a link to the provider’s own page or a screenshot, helps us fix it faster.
- We correct factual errors as soon as we have checked them.
- When a correction changes the meaning of a guide or a fact, we add a dated note to the page saying what changed. Typo and formatting fixes are not noted.
- Providers who think their own facts are wrong can use the same address; we check the change against their public information before updating it.
Corrections never involve member reviews or scores: we don’t edit what members wrote to change its meaning, and nobody can adjust a score by hand.