TV guide (EPG) empty, missing channels or showing the wrong time? Start here

TV guide problems are usually fixable in a few minutes. The most common causes:

1. The guide hasn't downloaded yet. After adding a playlist, the app may need a manual EPG update. Look for an "update EPG" option in your app's settings.
2. No EPG source. Some providers include the guide in their login, others give you a separate EPG (XMLTV) link to add.
3. Channels not matched. If only some channels are empty, the app may not have matched them to the guide; many apps let you assign guide data to a channel manually.
4. Wrong times. Usually a time-shift (offset) setting or the device's time zone. Check your device's date and time settings first.
5. Low storage or memory. Large guides can fail on devices that are almost full; clear the cache or free some space.

Still stuck? Reply with your device, app, whether the guide is fully empty or only partly, and what you've tried. App-specific steps are in our TiviMate setup guide.